Short picks and other problems

The floor rarely matches the system exactly. Fiftify expects that.

If a bin holds fewer units than the order needs, pick what is actually there and complete the task anyway. Fiftify warns you before it closes:

Only 1 of 3 units are picked. The picked units will be packed now and this order will be split — the remaining 2 units stay in this pick to collect later.

So a short pick does not block the order. What you picked moves on to packing and ships; the remainder stays as outstanding work against the same order.

The task menu carries a Report an issue action for the cases where the problem is the stock itself, not the count:

• Damaged stock — the units are there but not sellable
• Stock missing from bin — the bin should hold them and does not
• Wrong location — the goods are somewhere else

Reporting is what keeps the numbers honest: it records why the floor and the system disagreed, instead of leaving a silent discrepancy for a cycle count to find weeks later.

Pause Packing (and the equivalent on a pick) puts the task on Hold and releases it. The work stays where you left it, and the task shows under the Hold tab for whoever picks it up next — better than leaving it In Progress under a name that has gone home.

Scanning a tote that already holds units of the same pick raises a question rather than guessing:

That container is not empty — it already holds n units of this pick. Did you move them, or is this a second container?

Answer Transfer everything if the goods were moved, or Keep and add if you are genuinely using a second container for the same pick.

Two symptoms, two different causes:

• The bin is empty but Fiftify says otherwise — the on-hand figure is stale. Report the issue from the task so it gets corrected.
• Fiftify will not let you pick although stock exists — the units are likely in a different bin than the task expects. The item line can be pointed at the bin that actually holds them.