Every order carries two independent statuses. Reading them as one is the most common source of confusion.
Payment status
Section titled “Payment status”Whether the money arrived. It comes from the sales channel, and Fiftify does not change it.
| Status | Meaning |
|---|---|
| Pending | Placed, not paid yet |
| Paid | Payment captured |
| Refunded | Money returned to the buyer |
| Cancelled | The order was called off |
Fulfillment status
Section titled “Fulfillment status”Whether the goods left. This one Fiftify owns, and it moves as your team works.
| Status | Meaning |
|---|---|
| Unfulfilled | Nothing has shipped |
| Partially fulfilled | Some units shipped, some outstanding |
| Fulfilled | Everything shipped |
| Cancelled | Fulfillment was called off |
How they move together
Section titled “How they move together”A normal order runs Paid + Unfulfilled → picked → packed → shipped → Paid + Fulfilled.
Partially fulfilled is the interesting one. It appears when an order ships in pieces — usually after a short pick, where the units that were in stock go out now and the rest follow later. The order stays open until the last unit ships.
Why an order can be paid but not picked
Section titled “Why an order can be paid but not picked”Payment and fulfillment are independent on purpose:
- Paid, unfulfilled — the everyday state of a fresh order waiting for a picker.
- Pending, unfulfilled — money has not landed. Most teams do not pick these.
- Refunded, fulfilled — it shipped and was refunded afterwards; the goods are gone and the money is back with the buyer.
Where statuses are counted
Section titled “Where statuses are counted”Home and the warehouse dashboard both key off unfulfilled — the count of orders still owing goods. That number falls when orders ship, not when they are picked, so a busy picking day does not show up there until the parcels leave.